Supplier Support
Pittsburgh Paints Co has implemented ePro, a global platform that improves efficiencies in our procurement processes. These processes include activities that occur from the time PPC sources a good or service with a supplier until the payment is made for those goods and services. In addition to the many benefits that ePro brings to PPC, our suppliers realize the following benefits:
- No fees associted to use ePro including registration and interaction with PPC
- Enhanced capabilities for suppliers participating in Request for Proposals (RFPs) or negotiating contracts
- Electronic receipt of purchase orders (POs) and submission of invoices leading to improved accuracy, efficiency and cycle times
- Visibility to POs, invoice status and payment information in a central location
For help with ePro and to become more familiar with the application, we have a variety of resources available:
Issue Type
- Login and Password issues
- Error page or software bug encountered within the supplier portal
- Catalog management assistance
- Portal invoicing assistance
- Registration or bid response technical assistance
- General registration questions
Examples
- How do I submit an invoice?
- What do I do if I forgot my password?
- How do I add new users to my supplier profile and set their permissions?
- How do I upload my pricing for a catalog or sourcing event?
- The portal keeps getting stuck?
- Why can’t I setup my mobile app password?
- How can I set up cXML invoicing?
- What do the different registration emails mean?
Who To Contact?
- Log a ticket with Jaggaer Global Customer Care
- Call Jaggaer’s 24/5 Support Hotline at 1-800-233-1121
- International numbers available
